Products purchased from HOSTPRO.COM PTE LTD may be refunded only if cancelled within the refund period specified below in this policy. Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please learn below for refund terms applicable to such products.

“The date of the purchase”, for the purpose of this Refund Policy, means the date of purchase of any product or service.

"Refund period", you may cancel a product at any time, but a refund will only be issued if you request a refund with HOSTPRO.COM PTE LTD customer service within the refund time frame specified for the applicable product, if available at all.

No refund after account closure. If eligible for a refund, it is necessary for you to request a refund prior to account closure. You may elect to close your account with us at any time, but upon account closure you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.

Products available for refund under standard terms:

• Shared hosting;
• WordPress hosting;
• VPS;
• Cloud hosting.

Annual, biennially, triennially plans - Within 30 days of the date of the purchase.

Monthly plans - Within 48 hours of the date of the purchase.

In a case of renewal you can request a refund after the service cancellation. You can obtain the remaining amount of money less a multiple of a month. For instance if you had purchased a service for one year, you used it for 2 months and found out that you didn't need it anymore, you could obtain the remaining amount of money for the 10-month-period  you didn't use. Pay attention if you used our service for 2 months and 1 day, you could get a 9-month-perion refund, because the refund period for renewal is a multiple of a month.  

In the event any purchased product includes a free domain name or SSL-certificate, if you cancel the purchased product, the list price for the domain name or SSL-certificate will be deducted from the refund amount (the list price is the price of the domain name or SSL-certificate specified in the table “Domains and SSL certificates” and is not subject to any promotion, discount, or other reduction in price). 

Domains and SSL certificates

Products not available for refunds:

• Domain Name Registrations
• Domain Name Transfers
• Domain Name Renewal
• Domain Name Redemption Fees 
• Domain ID protection
• Dedicated IPv4
• SSL Certificates
• Control Panel cPanel
• Daily and weekly backups
• One time restore backup
• Additional Services Resources X2
• Additional Services Website Security
• Transfer site

Refund methods:

We can only refund money to your PayPal account from which you paid for the service.